- August 10, 2023
- Posted by: legaleseblogger
- Category: Related News
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Title: Harvey Norman Laptop Purchase: Mistaken Identity and Financial Dilemma
Introduction:
In this write-up, we will discuss a case involving the purchase of a laptop from Harvey Norman. Four months ago, the individual in question bought a laptop from the store, believing everything was in order. However, they recently received a call from the store claiming that they were mistakenly given the wrong laptop. Now faced with the ultimatum of either paying the price difference or returning the laptop, the individual finds themselves in a difficult situation. This problem can be mitigated with the assistance of AI Legalese Decoder, a powerful tool designed to decode complex legal language and aid in understanding the relevant legal implications.
Background:
Approximately four months ago, the individual purchased a laptop from Harvey Norman. The transaction appeared smooth, with the salesperson retrieving the laptop from the store’s stock and the cashier scanning it. The receipt matched the laptop’s sticker, leaving no room for suspicion at the time. However, a recent phone call from the store revealed that an error had occurred during the purchase. They claimed that the individual had been given a laptop worth $1100, while they had only paid $800. The individual was then faced with a choice: either pay the additional $300 or return the laptop in exchange for the correct one. Returning the laptop would pose additional challenges, as it was already set up and being used for school purposes, having been given as a gift.
Dilemma and Concerns:
The individual finds themselves uncertain about how to proceed. Firstly, why should they be held accountable for a mistake made by the store? It seems unjust to demand that the individual pay for an error that was out of their control. While $300 may not be a significant amount for the store, it holds substantial value for the individual. Additionally, they question the model of the laptop they received in error and how they can determine its specifications. The individual is unsure whether it would be reasonable to expect the store to bear the consequences of their own mistake.
AI Legalese Decoder Assistance:
In such situations, a helpful tool like AI Legalese Decoder can provide valuable assistance. AI Legalese Decoder is designed to decrypt the complexities of legal jargon, making it easier for individuals to comprehend their legal rights and obligations under such circumstances. By utilizing this innovative technology, the individual can access clear explanations of relevant legalities, such as the Australian Consumer Law (ACL). Gaining a better understanding of their rights can enable the individual to make informed decisions and take appropriate actions regarding the laptop purchase issue.
Conclusion:
Purchasing a laptop from Harvey Norman turned into a complicated affair for the individual in this case. The mistaken identity of the laptop and the subsequent demand for additional payment or return present a challenging predicament. However, with the support of AI Legalese Decoder, the individual can gain a better understanding of their legal position and navigate the situation more effectively. By utilizing this powerful tool, they can make informed decisions while asserting their rights as a consumer.
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AI Legalese Decoder: Revolutionizing the Legal Industry
Introduction
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Legal professionals often spend a significant amount of time translating complex legal language into plain, understandable terms for their clients. The AI Legalese Decoder provides an opportunity to automate this process, saving both time and resources for legal professionals. With the use of AI, legal documents can be analyzed and converted into plain language effortlessly, freeing up valuable time for lawyers to focus on other critical tasks. This increased efficiency and productivity can have a profound impact on the legal industry, enabling quicker turnaround times and ensuring a more effective allocation of resources.
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****** just grabbed a
Just ignore them.
A little digging, and I think this is the one you need to read: [https://www.commerce.wa.gov.au/consumer-protection/consumer-guarantee-title-possession-and-securities](https://www.commerce.wa.gov.au/consumer-protection/consumer-guarantee-title-possession-and-securities)
Basically HN sold you this item, as described, free and clear with a clear title, at an agreed price. You have a receipt showing it was paid for, at the agreed price, with a zero balance owing right? So they cannot repossess it. They can politely ask for the $300 back, but I couldnt find anything that they can (and certainly would be surprised if they can over this length of time). Ignore them. Next time they ring ask to speak to a manager explain to the manager what you see here, and tell them they need to resolve this themselves, it has nothing to do with you. The laptop you bought matches the specs of what you paid for and was invoiced for (check you are right on this Рcheck the model / serial number, just for your own sanity), and you have fully paid for it before leaving the store.
If they come back at you with anything else, or if your model of the actual laptop doesnÔÇÖt match your receipt then contact consumer protection (info at that website) and ask their advice, particularly considering the time elapsed.
Tell them there is a $500 fee to return the laptop and set up the new one, payable in advance
Hahahahahahaha yeah nah, tell em to EADC
They scanned it up as the right product. ItÔÇÖs their own fault. Have you checked the box and actual laptop and itÔÇÖs worth more? If youÔÇÖve answered them or not, if they start threatening to take money or your card to pay the difference or put it to collections, just contact fair trading.
Would Harvey Norman call you to say you paid $1,100 for a model which should have been $800? There’s your answer.
Tell them you’ll send it back once old gerry norman sends back every tax payer dollar he stole from us via jobkeeper.
Ring a manager of the store. They should fix it.
Their mistake, their loss, especially after 3 months and especially something you need to ‘customise’ such as a notebook.
Do not return it or pay them the money.
IANAL and this is not a legal opinion but any situation where Gerry Harvey loses money, I support it lol.
Edit: judging by the upvotes, it seems that Mr. Harvey isnÔÇÖt that popular lol
So weird considering they work on commission and down price all the time why would they chase up 300 months later like you said its nothing to them. The items sold write it off and move on they can’t chase you, you paid the agreed price, the transaction is complete. You didn’t sign a payment plan. What’s done is done
The receipt is for the cheaper model ?
ÔÇÿOh you gave me the wrong laptop ? My daughter has been taking it to school but IÔÇÖll return it and you can give me the right one.ÔÇÖ
I doubt they will want to take back a used laptop
As u/Ok-Boomer63 pointed out, you may encounter warranty issues and honestly if you don’t pay the store *can* refuse to serve you in future (why you’d go there is a whole different deal…). I worked in computer sales somewhere that wasn’t Harvey’s for a long time and I can see three logical explanations, all with different outcomes:
​
* Old mate entered the product code manually but grabbed the wrong computer (even if he scanned it, could have deleted the wrong one from the sale, opened the wrong parked sale etc.) and you were given the wrong laptop. Then when a stock discrepancy was found they traced it back to this and they want you to rectify. While if it was all done in good faith and you honestly didn’t know it was the wrong laptop, you’re probably fine, if you *did* know and knowingly took it anyway, there’s the argument of financial gain by deception or whatever they call it in WA. HN will probably just eat the cost though, I saw my old work do it when someone accidentally handed the wrong bag to someone, giving a macbook to them when they bought a $400 ex display model….
* Old mate grabbed the box, scanned it, then adjusted the price to whatever you’d negotiated or whatever, without checking properly the models matched. Most likely they went to grab it and it was like 1 digit off or had something swapped around, happens a lot when a manufacturer has a bunch of models that are the same chassis but different internal specs. That’s a mistake on HN’s part, they can ask you to help them fix it but that’s about it.
* They found a stock discrepancy and the sequence of events that makes the most sense to them is that you got the wrong laptop. If your receipt and hardware match then it’s not your problem.
In the first and third scenario, I’d be concerned about warranty, in the second and third, I’d tell them to eat a dick. If you want me to take a look at the receipt vs the box or unit just DM me and I’d be happy to help.
YouÔÇÖve got no obligation to pay them or swap the laptop. Worst they can do is take you too small claims which is unlikely. From the circumstances you described I canÔÇÖt see how they would have a criminal complaint.
Just ask for a refund, you have that right under the ACCC if theyÔÇÖve given you the wrong things. you can probably buy a better spec one now for &800.
If the model is incorrect they kind of stuffed up. I really donÔÇÖt think there is a lot they can do. Even if they take you to small claims, just before say youÔÇÖll accept a refund In the meantime enjoy.
> They’ve said I must come in store and pay the extra or return the laptop and swap for correct one
Lol. Nah. They fucked up and they can wear it.
Edit: Besides, its got 4 months of wear and tear and your data on it.
Tell them that we want the billions they were overpaid in Jobkeeper/tax payer money
Do you mean before or after you stop laughing at them?
This same thing happened to my husband. Except the laptop was worth $1000 more. You donÔÇÖt have to pay the difference. They can ask. You can say no.
If the model number on the laptop doesn’t match the model number on the receipt, you will have problems if you need help with a warranty issue. If it matches then you won’t have to pay extra for their mistake.
This can go one of two ways depending on which laptop you actually have.
“Sorry, but I came into the store and asked for XYZ laptop. You gave me XYZ laptop and I paid in full.
If your records are showing you accidentally handed me ABC laptop, which normally costs more, then your records are wrong as I definitely have XYZ laptop. Im not giving MY XYZ laptop back to you, and Im not giving you any extra money for the difference between XYZ and ABC as I dont have ABC. Good luck locating ABC, and goodbye”
OR
“Sorry, but I came into the store and
requested a laptop. One was put on the table and your employee said $800 bucks. I handed over the $800 and took the goods. Transaction completed. If your employee provided an $1100 laptop and charged me $800… I put that down to a very generous upgrade/discount and Im satisfied with the goods Ive owned fo the last 3 months, so have no intention to return the goods, or entertaining the notion of reversing that discount. Thank you for your generosity, goodbye”
They should honour the mistake..especially given the profits they make.
Call consumer affairs if you’re really wanting advice and concerned
Does the model on the receipt match the model you have?
If they don’t it’s worth replacing. Otherwise it’s fine and enjoy
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[deleted]
Tell em to bugger off
Their mistake their loss
Yeah no. They can kick rocks. They scanned it and handed it to you after you paid what they asked you to pay. Their loss and their fault.
They most certainly can’t ask you to return it.
Because you may have spent thousands on software licenses for the product that you would loose if you returned it. And I don’t believe they can make you pay the difference.
I would contact a store manager explain the situation, explain that you cannot return as it was a gift and software has been purchased for the laptop. You will not be paying the difference as you wanted the $800 dollar product and it wasn’t your fault they messed it up.
If the manager gives you a hard time I’d be leaving bad reviews everywhere including the details and managers name. And contacting consumer affairs.
Lots of software licences, even Windows Pro for example, is bound to the hardware. So I think you could use this argument with them.
Say you purchased expensive software that cost $2000 that is now licensed to the laptop and it costs $500 to move the licence to a new laptop and ask if they’ll refund you that?
They can ask but you donÔÇÖt have to do anything, itÔÇÖs their mistake. Politely tell them that it was a gift and you have given it away and you donÔÇÖt believe you should have to pay the $300 for their mistake.
How did they get your number?
There are only 2 words you need to use in this situation. You know what to do. They have nothing.