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Small Business Spotlight in Cumberland County

Introduction

Cumberland County is home to a diverse group of residents, each with their own unique talents and skills. From artists to mechanics, office workers to outdoor professionals, the county is filled with entrepreneurs who showcase the best of what businesses have to offer.

Every week, The Sentinel’s Small Business Spotlight shines a light on these individuals, sharing their stories and highlighting the services they provide for the community.

Discover the local connection through this series that focuses on small business owners in your own backyard.

Melissa Hockenberry and First Things First Training and Consulting

Melissa Hockenberry is the founder of First Things First Training and Consulting, a business that has been operating for 1.5 years.

If you are looking to improve your customer experience and retain customers and revenue, Melissa’s business might be the perfect fit for you. To contact Melissa, visit ftftac.com or call 518-545-4654.

Q&A with Melissa Hockenberry

Why Start This Business?

Melissa’s passion for making people’s lives easier led her to start this business. By helping businesses focus on improving the customer experience, she aims to make both employee and customer lives easier.

How Did You Get Your Start?

With 18.5 years of experience in the tech industry, working with Managed Service Providers, Melissa gained insights into the challenges entrepreneurs face in terms of business acumen and customer perspective.

What Does Your Business Provide?

Melissa’s business helps clients retain customers and revenue by enhancing their customer experience for both internal and external customers.

Biggest Challenge Faced

One of Melissa’s biggest challenges is educating people about the importance of customer experience, which goes beyond just customer service.

Favorite Thing in Cumberland County

As a self-proclaimed book nerd, Melissa loves spending time at the Coy Public Library in Shippensburg. She also appreciates the beautiful landscape of southern Cumberland County.

How AI legalese decoder Can Help

AI legalese decoder can be a valuable tool for Melissa and her business by helping simplify legal jargon and contracts related to customer experiences. By using AI technology, Melissa can ensure clear communication with clients and streamline processes, ultimately improving the overall customer experience.

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