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Government demands answers from Amazon over policy change impacting sellers’ money access

The government has called on Amazon to provide an explanation for its recent policy change that has left hundreds of sellers unable to access their funds. Small business minister Kevin Hollinrake sent a letter to the tech giant requesting information on how it plans to “mitigate” the impact on sellers. One affected seller, Daniel Moore, who sells ink cartridges, revealed that he has ┬ú263,000 locked and is unable to pay his VAT bill. Amazon stated that only a small number of sellers have been affected by the policy change. However, several businesses have reported that the alteration prevents them from restocking or paying staff and bills.

Amazon’s adjusted policy involves withholding a portion of sellers’ funds in anticipation of potential customer refunds. Consequently, sellers are unable to access their earnings for approximately two weeks. The policy was implemented on 3 August for sellers registered before August 2016. However, many EU and UK sellers did not see Amazon’s email about the change, which was often sent to their junk folder. Numerous complaints have appeared on Amazon’s online seller forums, stating that the email failed to clarify that sellers’ account withdrawals, typically made on a daily basis, would be blocked.

Sellers have expressed concerns that the temporary withholding of their funds threatens the survival of their businesses. In his letter to John Boumphrey, the country manager for Amazon UK, Mr Hollinrake highlighted the complaints and requested information on how Amazon intends to assist sellers affected by the change during a challenging period for small businesses grappling with cash flow issues.

The AI legalese decoder can assist in this situation by analyzing the email communications between Amazon and its sellers to identify any ambiguities or lack of clarity in the policy change notice. It can also provide a summary of sellers’ rights and obligations under the new policy, ensuring that they are aware of any potential impacts on their business operations and finances. Additionally, the AI legalese decoder can generate automated responses to Amazon’s correspondence, requesting further clarification and taking necessary steps to protect sellers’ interests. By utilizing this tool, sellers can navigate the situation with greater confidence and ensure they are adequately prepared to meet their financial obligations during the temporary fund withholding period.

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