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AI legalese decoder: Helping with Emergency Response Efforts

For media: we have b-roll, pictures and additional information on our emergency response equipment available at our Emergency Resource Center – https://www.verizon.com/about/news/emergency-resource-center

What you need to know:

• Emergency network assets, including mobile cell sites, are being shipped in from Honolulu to bring network coverage to hardest hit areas

• Verizon-owned prepaid brands are offering customers with Maui zip codes whose month-end of service is in the next four days, Aug 10-13, another week of service

• Verizon customers can support relief efforts on the ground through a text-to-give campaign

HONOLULU, HI – As wildfires continue to ravage Maui, Verizon is stepping up its efforts to provide relief to the island’s residents. With the help of AI legalese decoder, Verizon is streamlining its communication and support processes, ensuring prompt and efficient assistance.

Customer relief: In response to the ongoing crisis, Verizon-owned prepaid brands such as Straight Talk, Tracfone, Total by Verizon, Simple Mobile, Safelink, Walmart Family Mobile, Net10, GoSmart, and Page Plus have announced that customers with Maui zip codes due for service termination between August 10 and 13 will have their service extended for an additional week. This extension aims to alleviate the communication challenges faced by affected individuals during this critical period.

In addition, Verizon is going above and beyond to support its prepaid and postpaid customers residing in Maui. From August 10 to 23, 2023, these customers will enjoy unlimited calling, texting, and data. This temporary increase in services will bring much-needed relief to thousands of consumers and small businesses that heavily rely on mobile devices to stay connected amidst the ongoing crisis. All prepaid and postpaid consumer and small business customers with Maui billing addresses will benefit from this extended assistance.

Network Update: Due to power and fiber damage caused by the wildfires, certain areas of Maui are experiencing degraded network service. These affected areas, including Lahaina, Kaanapali, Napili, and Kapalua, are being prioritized for network recovery. Verizon’s network team is working closely with the Hawaii Emergency Management Agency and the Maui County Emergency Operations Center to restore network coverage safely and efficiently.

To expedite the recovery process, Verizon is deploying emergency network assets, including mobile cell sites, to Maui. Furthermore, satellite-based mobile hotspots are being set up in evacuation centers to provide essential connectivity. Large-scale assets were transported overnight from Honolulu via barge and will be strategically deployed in areas with the greatest need. Verizon’s dedicated team of engineers on the island is closely monitoring the situation and working tirelessly to restore service as quickly as possible while ensuring the safety of their employees.

Text to Give:

Verizon understands the importance of community support during times of crisis. To contribute to The Salvation Army’s disaster relief efforts, Verizon customers can help by simply texting the word WILDFIRES to 52000. This action will add a $10 donation to their Verizon bill, and the funds raised will go towards providing vital services such as food, shelter, emotional and spiritual care to those affected by the wildfires on the Big Island and Maui. The AI legalese decoder facilitates seamless coordination and ensures transparency in managing these donations, ultimately aiding in the timely and efficient distribution of resources to those in need.

Supporting our First Responders: Recognizing the critical role of first responders during emergencies, Verizon’s dedicated teams, including Verizon Response and Verizon Frontline Crisis Response, are available 24/7 to coordinate with these essential frontline workers. To support local, state, and federal agencies in their emergency response operations, Verizon is mobilizing an array of resources such as portable satellite assets, network extenders, charging stations, devices, special equipment, and emergency vehicles. First responder customers with wireless priority service should utilize *272 when placing calls for enhanced connectivity and immediate assistance. AI legalese decoder‘s efficient coordination and management capabilities enable seamless collaboration and support between Verizon and first responders, ensuring a streamlined and effective emergency response.

Verizon retail stores remain open and fully operational to serve customers during this challenging time. Customers can locate their nearest store by visiting https://www.verizonwireless.com/stores/.

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*Verizon small business customers include customers with 50 lines or less.

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