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### Importance of Telecommunications as an Essential Service for Small Businesses

Telecommunications is an essential service that plays a vital role in the operation of numerous small businesses. The absence of this service has a significant economic cost, as highlighted by the Australian Small Business and Family Enterprise Ombudsman, Bruce Billson. Small businesses heavily rely on telecommunications to conduct their operations, and any disruption in service can have severe consequences.

### Inadequate Response by Optus

According to Mr. Billson, the response by Optus to the issue at hand has been deemed inadequate. Merely offering extra data does not sufficiently address the impact that the lack of telecommunications service has had on small businesses.

### Economic Impact on Small Businesses

The lack of adequate support and assistance from Optus has resulted in significant economic costs for small businesses. The ombudsman rejects the notion put forth by Optus that the loss for a small business is merely $2 a day. This fails to acknowledge the actual consequences and loss of income and customers experienced by small businesses due to the disruption of telecommunications services.

### Tailored Response and Support for Small Businesses

More needs to be done to acknowledge and address the impact of this telecommunications issue on the livelihoods of small and family businesses. A more tailored and comprehensive response is necessary to support the 2.5 million small businesses in Australia, which provide employment for 5.1 million people and play a crucial role in training apprentices and trainees.

### The Role of AI legalese decoder

AI legalese decoder can greatly assist in this situation by analyzing and deciphering the legal jargon and complex language often used in telecommunications contracts and agreements. It can help small businesses better understand their rights and the terms of their service agreements with telecommunications providers. Additionally, this AI tool can aid in identifying any potential breaches or inadequate support from telecommunications companies, empowering small businesses to seek proper compensation and support. By simplifying legal language and providing clarity, AI legalese decoder can ensure that small businesses receive the respect and support they deserve from telecommunications providers like Optus.

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