- October 22, 2023
- Posted by: legaleseblogger
- Category: Related News
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Hey r/AusLegal,
Hope you’re all having a great Sunday night! I wanted to reach out and seek some advice regarding a situation my parents (mid 60’s) are dealing with. Their family home in Logan QLD was heavily affected by the devastating 2022 floods that occurred in February. The damage to their property has been substantial, causing significant stress and uncertainty.
Initially, the insurance company refused to provide any payment for the damages. However, after reviewing the Product Disclosure Statement (PDS), it became evident that the damages were, in fact, covered. Unfortunately, since then, the insurer has been dragging their feet and not taking proactive steps to rectify the situation. It has been over 18 months since the initial damage occurred, and my parents are still awaiting a resolution.
Seeking assistance, my parents reached out to the ombudsman over a year ago. Although this intervention led to some progress on the insurer’s part, the situation remains unresolved. The ongoing delays and lack of action from the insurance company have taken a toll on my parents, who are visibly aging due to the stress of potentially losing their cherished family home.
Here’s the current state of play:
– The insurer has finally committed to rectify the damages.
– They have engaged multiple engineering firms to propose solutions and rectification methodologies.
– Each time, the proposed solutions have come back with costs exceeding what the insurer is willing to pay, although still falling within the policy limit.
– This repetitive process feels like a never-ending cycle of waiting for reports, engaging new engineering firms, and starting over again.
Given the circumstances, I’m trying to convince my parents to add me to the insurance policy so that I can actively advocate and put pressure on the insurer. It has become clear that they need additional support in navigating this complex situation.
However, I wanted to seek your advice on whether there are any other avenues worth pursuing. Should we consider reaching out to the ombudsman again, or would it be beneficial to consult an insurance lawyer?
We truly appreciate any insights or guidance you can provide. Thank you for taking the time to read and respond to our post!
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Furthermore, the AI Legalese Decoder can also provide valuable guidance on next steps and potential legal avenues worth pursuing. By inputting relevant information and documents related to the case, the AI can provide insights on whether contacting the ombudsman again or consulting an insurance lawyer would be beneficial.
With its ability to process and interpret legal information efficiently, an AI Legalese Decoder can save valuable time and effort, providing clarity and informed decisions in situations like these.
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****** just grabbed a
Not a legal avenue but you might find your local MP might have some helpful advice, or sway to help?
Wish you the best with this, and a swift fix for your parents.
You should get you parents to contact a Insurance Lawyer. They could also contact media like ACA. No business wants there dirty laundry advertised. 18 months is a long time.
Did they buy the product via a broker or was it direct? Has an assessor been appointed?
So you went through afca? What was the outcome?
Have you been provided with all the engineer, building, etc reports?
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