- May 28, 2024
- Posted by: legaleseblogger
- Category: Related News
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## Situation Overview
The transfer of 5000 Yen was made without including the reference number, with the sender’s name used instead. However, the amount did not show up in the Wise account due to this error.
## Next Steps
In a situation like this, it is important to determine whether the transfer will be sent back or if reaching out to Shinsei bank is necessary for resolution.
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FREE Legal Document translation
Unless I’m missing something, it seems clear that you should be talking to Wise customer support. They’re the ones that have your money now.
Hey there, Fede here – PM for Wise in Japan. It depends which account you have paid into – but if you follow the exact pay in instructions, we are able to get your money into your account 24/7 in a few minutes 🙂
In this case, if a reference number was asked and you did not include it, we will still match the transfer – but manually, so only during work hours.
If your katakana name does not match what we have on record, we will ask you for some more information and you can choose to continue or refund.
Either way, your money should be on your Wise account or on the way back to you soon as we open for business, so no worries! 🙂
It should come back to you by sometime on Monday.
It will be sent back