Unlocking Flight Delay Compensation in Norway: How AI Legalese Decoder Makes Claiming Easier
- April 22, 2024
- Posted by: legaleseblogger
- Category: Related News
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# Flight Cancellation Compensation Issue: Seeking Guidance on Correct Payment
Hi there! My partner and I recently experienced a flight cancellation during our trip from Norway in late 2021. We were rebooked onto a flight the next day, but it was not without complications. After some persistence, we were able to secure a compensation of 250 euros per person for the delay exceeding 3 hours. The process was arduous, but we finally received the compensation a few weeks ago.
However, there seems to be a discrepancy in the payment we received. Instead of the full 250 euros, we were only given 220 euros in NOK to my Norwegian account. The airline justifies this by stating that they calculated the amount based on the currency exchange rate at the time of travel. This explanation doesn’t sit right with me – shouldn’t we be entitled to the full 250 euros, or the equivalent of 2800 NOK per person? We have only been reimbursed 2500 NOK so far.
As I navigate this issue with the airline, I am wondering if there are any specific guidelines or regulations that I can reference to support my request for the correct compensation of 250 euros per person. Your insights would be greatly appreciated on how to approach this situation effectively.
Thank you for your help!
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****** just grabbed a
>The airline claims that they are using the currency at the time of travel. However, this does not feel right to me
Unfortunately I don’t think you have a case as if you got more by making the claim now as opposed to 2 years ago, you wouldn’t be complaining, would you?
They used the exchange rate at the time of the flight which sounds perfectly fair (yes, not nice for you as if you claimed 2 years ago you’d have gotten more, but then you could/should have claimed then), it’s just unfortunate that the exchange rate then was worse than it is now.
I am not familiar with Norwegian law, so I’m really just spitballing here.
The EU regulation establishes a legal right to compensation and the amounts are set in Euros. That means that you’re owed Euros. So the airline can either pay you in Euros or (with your permission) they can pay you in another currency but the conversion would happen when they pay you, not when your flight took place because the actual debt towards you is in Euros.
Now, it’s possible that Norwegian law has some rule about debts in foreign currencies that I’m not aware of, but it would seem quite illogical.